FAQ
Frequently Asked Questions.
Common Questions
Most Popular Questions
When disaster strikes, it’s normal to have questions. Here are the most common concerns we help homeowners with across the Treasure Valley.
We respond to emergencies within 60–90 minutes anywhere in Nampa, Boise, Meridian, Eagle, Caldwell, Kuna, or Star.
Yes — we handle photos, documentation, measurements, estimates, and communication with your adjuster so you don’t have to.
Sometimes — but not always. We assess safety risks such as electrical hazards, mold exposure, and structural damage before advising next steps.
Small spills are fine — but flooding, sewage, and hidden moisture can lead to major structural and mold problems. Professional drying is the safest option.
Emergency mitigation is often completed in 1–4 days. Full reconstruction can take 1–4 weeks, depending on insurance approvals and material needs.
Moisture — from leaks, flooding, humidity, or poor ventilation. Once mold begins growing, it can spread quickly within 24–48 hours.
Certain mold types can impact health. If you notice musty odors or visible growth, call us for safe mold removal right away.
Absolutely — we use professional deodorization machines that eliminate odor molecules, not just mask them.
Yes — we don’t just clean up the damage. We repair and rebuild everything until the job is 100% complete.
Need more help?
Don’t hesitate to contact us — our restoration experts are always here for you.
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Payment & Insurance Questions
Frequently Asked Questions
We work directly with your insurance company and bill them, not you, for covered repairs.
We review missing coverage with you and provide affordable repair options for uncovered items.
Yes — clear written estimates and service scopes are provided upfront.
Yes — we take on the back-and-forth so you don’t have to fight for fair coverage alone.
Yes — we are fully licensed, insured, and certified for water, fire, and mold restoration services.